Don’t take our word for it, see what our clients have to say
“We changed the process flow for our inbound calls since starting on CallerCX. We saw times when we were missing calls, so we added another receptionist. In our sales dept, we have a 96% connection rate. If I want to see failed calls, it’s one click. My BDC managers are in CallerCX throughout the day. The customer experience is important to us, and CallerCX has helped us improve that.”
“BDC Central has allowed us to increase our sales by 28% and service by 24% just by getting our staff certified on Biz Dev U. And, with reinforcement training from the real-time coaching alerts, we’ve been able to keep our staff performing at this level.”
"They teach you so many things! Very good for a dealership with no BDC process in place or a good tool for those who currently have one because they teach proper staffing, best practices, and ideas for growth."
"I have been working with Proactive Dealer Solutions and their AI powered speech analytics API. I can say that our team at Callsource has found their speech engine and predictive model accuracy to be the best we have seen in the automotive industry. Their API is fast and responsive and their team is as well."
“I had been to many but never have attended something like Biz Dev Boot Camp workshop. Not only was the group educated, but we role-played and then actually made live phone calls for a couple hours every day! By the end of the second day, I had already generated three car deals for the store! Best hands-on automotive training I’ve ever been to!”
“We’ve had a massive improvement in appointment show rates and more qualified appointments. Our Sales Managers are 100% engaged in moving our BDC and dealership to the next level. Our onsite specialist is outstanding, very professional, knowledgeable and a great motivator and coach. We are fully committed to staying with the program and moving the needle even further. I'd highly recommend Proactive for onsite training.”
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